Shipping & Returns
At Bandhanemporio, we value our customers and satisfaction of your purchase is important to us. We aim to provide you with an experience that makes you feel elated about your purchase.
DISCLAIMER: We are NO longer offering FREE SHIPPING. Delivery timelines will be automatically calculated at checkout.
Order Cancellation:
Order once placed will be dispatched in 5-10 business days. GOODS ONCE PURCHASED, CANNOT BE CANCELLED. No returns or exchanges or resale.
Customer designed merchandise or any item personalized cannot be returned or exchanged.
Returns & Exchange Policy:
Returns/Exchanges/Refunds are not accepted.
1. In order to report any damage we need a video of unpacking of parcel within 24 hrs of delivery, to consider.
2. Shipping charges to return any item are at customers expense and should be returned through reputed courier service in the original package, with product bubble wrapped. No pre shipping label will be provided. Shipping and returns are completely borne by the customer.
3. Product cannot be returned for reasons ..like…you did not like the product or if it does not suit you, as multiple images, video and measurements are displayed on the site to help you prior to purchase. Should you need any additional information please contact us prior to placing the order. Despite of which no Returns, Exchange or Refunds will be entertained.
Bandhanemporio shall not be liable for any delays by courier services, however, ensure to help you track the product until it reaches you safely.
Once the tracking number is shared, Bandhan’s part in shipment ends there. The customer and the third-party shipping company shall directly communicate incase of any information regarding the shipment, i.e the time, transit information etc.
Recommended for US: Try to opt shipping as Xpress Canada post, as it comes with signature and delivers safely.
Bandhanemporio shall not be held liable for any loss of package or other such concerns.
Shipping:
All products shipped are new and are dispatched with utmost care in 5 - 10 business days. Please note we do not dispatch on Saturday, Sunday or any National holidays. Kindly calculate the delivery timelines before purchase. Delivery timelines are subject to
change and are beyond our control based on unexpected logistics delays from courier companies due to extreme weather conditions or other unforeseen inevitable circumstances.
Dispatch timeline depends on Payment Transaction processing time, Quality check prior to dispatch or any unfinished work. For any inquiry on product quality you can contact us prior to placing order.
5. No refunds on products once purchased. Please allow 2-3 business days for transaction to process from the payment gateway.
6. For shipping in India: Bandhan is a Canada based business. However, we ship internationally. Please contact us on WhatsApp +1-647-472-9097 if you need delivery outside of Canada or US.
For shipping internationally: Delivery timelines are 7-15 days from date of order. We cannot be held responsible if parcels are mis-delivered or stolen or parcel returned if customer not available at time of delivery.
For shipping within Canada: Delivery timelines are 3-5 business days from date of order.
7. Tracking number generation is completely on courier service provider. Bandhan cannot be held responsible for delays in tracking details.
Duties and Taxes: (International)
Any import duties and taxes applied when parcel reaches the destination, need to be borne by the recipient. Bandhanemporio is not responsible to estimate the value of duties nor have control over these charges as customs policies vary from country to country. Should you have any questions or concerns related to customs duty fee, please reach out to your nearby customs office.
**For delivery in 24hrs or Expedite shipment please contact +1-647-472-9097. (Conditions apply)
For your protection all our products will be shipped through reputed postal services like UPS, Canadapost, Fedex, DHL and UPS.